Terms and conditions

Data protection

Personal customer data will be treated as confidential and will not be used for third party advertisements, nor will it be sold on to third parties.

General terms

  • The dispatched goods will remain the property of Dischi Volanti Schweiz GmbH until full settlement has been received.
  • Any disputes arising hereunder will be settled before a competent court in Berne, Switzerland.
  • Dischi Volanti Schweiz GmbH reserves the right to change prices.
  • By submitting an order, the terms and conditions herewith mentioned are accepted.
  • All prices are inclusive of VAT.

Terms of delivery

Our italian distributors send out the ordered articles to us twice a month and then your order will be shipped to you immediately. Therefore delivery normally takes up to two weeks. Should an article not be stocked by a distributor, you will be notified by e-mail of any resulting delay. Orders over a certain size may be dispatched in several instalments, at no extra cost.

Terms of payment

Switzerland:
Invoices are payable within 10 days. Should a second reminder become necessary, an administration fee of CHF 15.- will be added to the invoice. Should legal proceedings become necessary, another fee of CHF 50.- will be added (excl. legal costs). Credit card payments will be charged only upon dispatch of the ordered articles.

Other countries:
Credit card payments will be charged only upon dispatch of the ordered articles. Should no credit card be available for payment, payment can be made in advance, by PayPal or bank transfer.

Returns

Faulty goods can be exchanged within 10 days of receipt, by notifying us of the problem. Articles cannot be exchanged if they are no longer wanted.

Right of cancellation (for costumers in the European Union)

Customers in the European Union have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately), without your having to give a reason for the cancellation.

In the case of deliveries to costumers domiciled outside the territory of the EU, the right of cancellation shall apply only if the law of the state in which the costumer has his domicile compulsorily envisages such a right of cancellation for costumer orders. This means that customers in Switzerland have no right of cancellation.

To exercise the right of cancellation, you must inform us of your decision via regular mail or e-mail:

Dischi Volanti Schweiz GmbH
Sandro Ruprecht
Jennershausweg 25
3098 Köniz
Switzerland
E-mail address: sr@dischivolanti.ch

You may use the return form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions from the right of cancellation

A right of cancellation does not exist in the case of agreements to deliver audio or video recordings or computer software in sealed packaging if the seal was removed after the delivery.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract)

  • To Dischi Volanti Schweiz GmbH, Sandro Ruprecht, Jennershausweg 25, 3098 Köniz, Switzerland, E-mail address: sr@dischivolanti.ch

  • I/We (+) hereby give notice that I/We (+) cancel my/our (*) contract of sale of the following goods (+)/for the provision of the following service (+),

  • Ordered on (+)/received on (+),

  • Name of consumer(s),

  • Address of consumer(s),

  • Signature of consumer(s) (only if this form is notified on paper),

  • Date

(+) Delete as appropriate.